Setting up Organization Time Zone [574]

• 05-09-2008, 12:51 PM

  6830

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265

  Ability to set time zone for account [574] Reply Quote Current behavior: All automatic notices (event reminders, membership renewal reminders etc.) are processed at the same time, on North American time zone.  This creates some issues, especially for users in regions with very different timezones - notices arrive too soon or too late. Desired behavior: Ability to specify for each organization its timezone and process notices on hourly basis depending on the organization time zone. Dmitry Buterin, Chief Apricot

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• 08-31-2008, 1:00 AM

  9411 in reply to 15081

  cportz Joined about 3 years ago Posts 2	Re: Organization-specific schedules for system notifications Reply Quote Hi Chief, Has there been any interest expressed for implementing this feature? My group would greatly appreciate having the correct time stamps on our notices. We are located in the Pacific Time Zone and it's confusing & frustrating to our members.
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• 09-02-2008, 12:39 PM

  9441 in reply to 15081

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265	Re: Organization-specific schedules for system notifications Reply Quote As you can see here, there are no other comments yet :-( We will still do it, but we will have to take care of more common items first. Dmitry Buterin, Chief Apricot
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• 05-01-2009, 10:09 AM

  12265 in reply to 15081

  AnnetteBos Joined about 3 years ago Posts 5	Re: Organization-specific schedules for system notifications Reply Quote Our club would also benefit from having correct time stamps.  We currently have some events changing to past events before they occur, and it would be great to resolve this. Thanks, Annette
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• 05-25-2009, 5:06 PM

  12646 in reply to 12646

  Gordon Joined about 4 years ago Posts 186

  Setting up Organization Time Zone [574] Reply Quote There are several actions in the WA system that happen automatically based on date - but dates vary by time zone. Membership renewals is the obvious example but is not a problem - at least for me. Events are a problem, however.  I have a couple of events that whose registration opens on a particular date.  To me that means midnight, Pacific time.  However, if I schedule registration to open on a particular date Wild Apricot will actually open it midnight system time but from my perspective that is 9:00 pm the day before - my local time.  This requires that I stay up and activate registration manually at local midnight.  As a solution, could you add a time of activation to the event activation date.  This would allow us to open registration at the Toronto time that represents the local time we want the event opened.  I could then schedule registration to open at 3:00 am Toronto time which corresponds to my midnight. Thanks,  Gordon

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• 07-28-2009, 1:38 AM

  13676 in reply to 12646

  James Kerich Joined about 3 years ago Posts 80

  Re: Time Zone Differences. Reply Quote I also agree that time zones is pretty important.  I think the problem can be solved if we can define the time zone as we set up the event.  If the event is happening in Pacific, Mountain, Central, etc, it would be helpful to have that defined in the event set up pages.  This way the event will not only turn on and off in the right time zone, but user will also see the time zone the event is happening in when they review the registration information pages.  I'd like to see this get put into place.

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• 08-10-2009, 9:36 AM

  13840 in reply to 12646

  KStompor Joined about 4 years ago Posts 156	Re: Time Zone Differences. Reply Quote I think the time zone is also important for membership. Perhaps we could set "our" time zone as the admin? Love & Light Kim Stompor
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• 11-11-2009, 2:45 PM

  15081 in reply to 12646

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265	Re: Setting up Organization Time Zone [574] Reply Quote We are making progress on this and I am moving this to roadmap. Dmitry Buterin, Chief Apricot
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• 12-06-2009, 2:55 PM

  15467 in reply to 15081

  Gordon Joined about 4 years ago Posts 186

  Re: Setting up Organization Time Zone [574] Reply Quote I've been reviewing WA features I've never used and discovered the Event Gadget.  I love it but cannot use it because of the time zone issue. Most of my events are bike rides that require no registration.  Typically a member will get up in the morning and check the website to see what events are scheduled for that day.  But due to the time zone issue an event starting at 9:00 am Pacific is deleted from the Event Gadget at 6:00 am Pacific which makes the gadget useless to me.  I've had to build my own manually maintained table that does the same thing as the gadget.  A simple solution to this would be to have the Event Gadget drop events at the end of the day rather than at the scheduled start time.  It would be great to have an option in the gadget that allows us to specify when events are dropped from the gadget.  This does not solve the time zone issue but it does make the gadget valuable to anyone west of Toronto.

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• 12-16-2009, 8:51 AM

  15589 in reply to 15467

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265	Re: Setting up Organization Time Zone [574] Reply Quote Interesting point, we will review this. I would appreciate comments from other users on this. Dmitry Buterin, Chief Apricot
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• 12-28-2009, 2:15 PM

  15855 in reply to 15589

  Gordon Joined about 4 years ago Posts 186

  Time Zones for Event Gadget Reply Quote The Event Gadget is a great tool but in its normal form I cannot use it because I'm 3 hours west of Toronto it drops events 3 hours before they happen - which is when I need them most.  I have overcome this by 1.  Installing the event gadget on an non-visible page. 2.  Extracting the HTML produced by the gadget (using view source) 3.  Pasting the HTML code into the public pages. The events then remain static till I repeat the process  This is hardly elegant but the gadget is valuable and this procedure allows me to use it.  I realize that a system-wide time zone fix is a big job and will take time.  Providing a time zone option to the Event Gadget is a small but independent part of that effort.  Could you put it higher on the priority list and make this valuable tool effective ?? Gordon

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• 12-29-2009, 9:05 AM

  15856 in reply to 15589

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265	Re: Time Zones for Event Gadget Reply Quote Gordon, Sorry, trying to setup timezone for event gadget only will not save that much time - at least half of the overall framework would have to be done anyway - so we will have to solve this across the system. Dmitry Buterin, Chief Apricot
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• 02-03-2010, 11:56 AM

  16607 in reply to 13840

  ht2151 Joined about 2 years ago Posts 16	Re: Time Zone Differences. Reply Quote We are a national organization so we have events that need to display time zone. This is an absolute must.
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• 03-19-2010, 5:55 PM

  17470 in reply to 16607

  Kyle Joined about 2 years ago Vancouver Posts 42

  Re: Time Zone Differences. Reply Quote I agree.  Adding time-zone functionality is key.  It is an important feature to have as sending out automatic receipts and invoices with the wrong timestamp gives our clients the impression we don't know what we're doing and confuses them. When they make a payment, they get an automatic email within a few minutes of the transaction (so their email time is correct), but the transaction date/time in the email is off by 3 hours (I'm in PST). Maybe a quick work-around could be just to add "(EST)" at the end of the timestamp so people at least understand why the difference is there. Kyle Mitchell | www.spec.bc.ca

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• 05-06-2010, 7:11 PM

  18099 in reply to 17470

  Socokoi Joined about 3 years ago Posts 13

  Re: Time Zone Differences. Reply Quote Definitely need some fix for this - our meetings are not always in the same place or at the same time - some members wait until the last minute to check on where they should be going, and the event that starts at 6 pm is already gone off the list at sometime earlier in the day.  I did finally check the box to keep past events visible, but not sure it it's working yet. A system wide fix to set the current time zone would be helpful.

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• 05-10-2010, 6:20 PM

  18144 in reply to 18099

  Gordon Joined about 4 years ago Posts 186

  Re: Time Zone Differences. Reply Quote I can understand why adjusting all times to time zones is a complex problem but preventing event being dropped before their scheduled start time could be handled separately.  At present events that start at 7:00 pm anywhere are dropped from the schedule at 7:00 pm  Toronto time.  This means that a 7:00 pm event in Europe stays on the schedule till 1:00 am the next morning European time but a 7:00 pm event in California is dropped three hours before it begins Pacific time.  At present events are dropped when the local Toronto time is after the event start time.   An imperfect solution is to make a change to the rule so that events will be dropped at midnight Toronto time on the date of the event.  This would mean that an event scheduled for a Wednesday in Europe stays on the calendar till midnight Wednesday Toronto time (which is the wee hours of Thursday morning European time).  Also, all events scheduled for Wednesday in California stay on the schedule till 9:00 Wednesday night, California time.  This is still a problem for California events that start after 9:00 pm - which are rare.

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• 05-21-2010, 5:10 AM

  18353 in reply to 18144

  iant Joined about 2 years ago UK Posts 135	Re: Time Zone Differences. Reply Quote Here in the UK this morning I have the situation where a breakfast event finished an hour ago but registration is still open due to time differences. This looks very unprofessional. A fix for this whole time zone problem is very important to us.   Regards, Ian worthing and adur chamber of commerce
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• 08-05-2010, 3:54 AM

  19117 in reply to 6830

  ANZBAI2010 Joined about 1 year ago Posts 1	Re: Ability to set time zone for account [574] Reply Quote And another vote for time zones please (esp for events) - our organisation is based in India. (Confess I'd hoped this would have been resolved by now?) JW
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• 11-19-2010, 1:32 AM

  20587 in reply to 6830

  TeraMc Joined about 1 year ago Posts 1

  Re: Ability to set time zone for account [574] Reply Quote Being that our national organization hosts tele-seminars that are available to people in various timeszones it is so important that we are able to display the start times for our events with the different times zones listed. There has been many people waiting on the line wondering where we were, when actually the event wasn't starting for 3 hours.  It is causing a great deal of confusion.   Thanks!

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• 01-09-2011, 9:04 AM

  21057 in reply to 20587

  kerrieanne Joined about 3 years ago Melbourne, Australia Posts 44

  Re: Ability to set time zone for account [574] Reply Quote I'm located in Australia, and like some of the others here, this is a HUGE show-stopper for us! I am in the process of starting a new club which focuses on events, but with the obvious time differences between Northern & Southern hemispheres, our event calendar is going to be seriously misaligned as will any event reminders. Really need to get this off the ground or I am going to have to look elsewhere and  I'd really rather not as I think the system pretty well meets most of our needs fairly well otherwise!   Thanks!  Kerrie-Anne My Social Circle - Social Events & Activities Network www.mysocialcircle.com.au

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• 01-10-2011, 7:27 AM

  21063 in reply to 21057

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265	Re: Ability to set time zone for account [574] Reply Quote This is planned for release 4.2 (due out ~ end of April 2011) Dmitry Buterin, Chief Apricot
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• 01-10-2011, 11:40 AM

  21070 in reply to 21063

  Gordon Joined about 4 years ago Posts 186

  Re: Ability to set time zone for account [574] Reply Quote I'm delighted to hear that this item has made its way to the top of the heap.  It will be a very valuable improvement.  The title of this thread is "Ability to set time zone for account" - I hope that the account being referred to is the member's account if they are logged in or the site the site account if they are not.  Either way all references to time should include the relevant time zone (e.g. EDT).

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• 01-10-2011, 1:23 PM

  21075 in reply to 21070

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265	Re: Ability to set time zone for account [574] Reply Quote Account in this case means WA client account - so that organization will be able to set its time zone. Each member will NOT be able to set his own timezone though.  Dmitry Buterin, Chief Apricot
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• 05-25-2011, 8:21 AM

  22648 in reply to 6830

  Chief_Apricot Joined about 5 years ago Toronto Posts 4,265	Re: Ability to set time zone for account [574] Reply Quote Released:  http://help.wildapricot.com/display/DOC/Organization+Timezone#OrganizationTimezone-SetupDefaultTimezoneandDate%2FTimeformat Dmitry Buterin, Chief Apricot
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