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We are still evaluating
W.A. at this point and this is one of the sticking points for us. The goal is
to reduce the amount of busywork that admins do. Managing bouncebacks as a
courtesy for our members takes too much time.
Per your questions:
>> Would you like
the system to automatically flag members with a certain number of bounces (say,
5) to stop sending email to them?
Yes, that would be
helpful.
Also knowing if it is a
hard or soft bounce would help. If it soft bounces, then it might be
redelivered automatically, for example when the user's emailbox is full. If it
is a hard bounce, permanently undeliverable, we know we have to respond because
the user will never get the email. Not sure how easy it is for you to tell the
difference. ConstantContact categorizes bouncebacks in this way somehow.
In addition, for paying
members, we contact them via phone if their email bounces the first time, so it
would be nice if we were able to flag issues with members of a certain
category.
>> Do you consider
important to track link clicks? here is how it works:
-- you insert a link into
your email like "www.abc.org/article123"
-- when email is sent,
all links are converted to something like
"www.trackingserver.com/linkXYZ". When people click on this link,
tracking server records this fact and redirects to the original link
It would be useful to be
able to track campaigns in this way. We post on a few lists and would like to
know which lists are working better than others. And it would be nice to offer
discount codes in certain situations.
More on the subject of
Bouncebacks:
It’s cumbersome to have
to click into an attachment for each and every bounceback. While integration
with an email service provider would be ideal (even at extra cost), some
minimal help in dealing with bouncebacks is key for us.
A step in the right
direction would be the ability to specify a different email address to receive
bouncebacks (mentioned in another post, I think.)
In following up on
bouncebacks, we have come up against issues involving Email contact list
preview & customization:
Currently if you do an
advanced search you get a list of members, which is great, but you must email
all or none of them. We really need the ability to uncheck some. And to preview
them just to do a reality check that it’s the right list.
In addition, currently
you can encounter situations in which the email function will report “we are
sending out 14 of 15 contacts” – but it won’t display which ones are not being
sent.
Sorry for the long post!