Renewal due on...

• 01-28-2012, 4:28 PM

  24832

  Ziwc Joined about 8 months ago Posts 17	Renewal due on... Reply Quote Hello,  Our new applications are showing a 'Renewal due on' = 'Never', instead of automatically being filled with the pre-set date, 'April 1st'. We have to manually update each newly created record... What are not doing right or what do we have to change for new applications to show the correct renewal date automatically? Many thanks for your help, Nicole ZIWC
  	Report abuse

• 01-28-2012, 6:25 PM

  24833 in reply to 24832

  Poetic Apricot Joined about 3 years ago Toronto, Canada Posts 317

  Re: Renewal due on... Reply Quote Hello Nicole, If the memberships are showing "Never" for the renewal date then your membership levels are set to never renew. Go to Settings > Membership Level, click into your levels and go to the Renewal Policy tab. Here, set the required renewal period. Matthieu (Ex-Apricot) Please contact support directly for assistance on any of my posts as I will no longer be checking these forums: support@wildapricot.com

  Report abuse

• 01-31-2012, 5:41 AM

  24843 in reply to 24833

  Ziwc Joined about 8 months ago Posts 17	Re: Renewal due on... Reply Quote Thanks, I checked again the Renewal policy tab. It is as follows: Renewal period Every 1 year Specific date: 1st of April     Yet, the new applications are all showing Renewal due on = Never....
  	Report abuse

• 01-31-2012, 6:27 PM

  24855 in reply to 24843

  Poetic Apricot Joined about 3 years ago Toronto, Canada Posts 317	Re: Renewal due on... Reply Quote Hi, can you submit a ticket to support with the name of one of the members who show this so we can look at this closer? Thanks. Matthieu (Ex-Apricot) Please contact support directly for assistance on any of my posts as I will no longer be checking these forums: support@wildapricot.com
  	Report abuse