I'd like to echo the need to improve Pending transactions. We just launched our Wild Apricot site this month, and have an event next Tuesday night for which some 90 people have registered. We're nervous and excited, as there was skepticism this site would meet our needs. While everything else seems to be going well, we have 9 pending registrants, and we don't know what to do about them. Do we let them in anyway if they show up and hope their payment goes through eventually? Or do we tell them, "Sorry, you can't come in, maybe your should call your credit card company"? Does everyone get a confirmation upon registration, whether their transaction ultimately ends up "confirmed" or "pending"?
We have volunteer RSVP handlers who are following up with pending registrants on an individual basis. Mostly no one has responded, making this a frustrating and largely futile waste of time. One person, however, did respond, saying she was not aware anything was wrong with her transaction and fully expects to attend the event.
It would be helpful to have more information in Wild Apricot regarding pending transactions. There's a difference between a user abandoning a process and a user who has a problem with a credit card or PayPal. Our site is managed by volunteers, so I'd rather not have our RSVP folks wasting time chasing down people who simply abandoned their transaction when they could be tracking down a real problem.