While filling up the registration form, many people mis-type their email address or password sometimes, and when they want to log in, they try to log in from their email address and password which they actually intended to submit during registration.

Hi

Given the importance of eMail address for new members signing up to a Wild Apricot managed system is seems not ideal that there is no ability to insist that eMail addresses are entered twice, then automatically checked  for consistency. Most other systems using eMail address as a 'username;' do this to catch the majority of typos etc.

Problem not so acute with entry of the password, as you can always get a password reminder.

All best

Colin

 

 

Excellent recommendation

I also agree it would be good to have that for the password as well.

Andrew

It might be better to have an email actually sent out to the person, if you really want to make sure that it is a working email address.

 Whenever I'm asked to enter my email address twice, I just use copy and paste.  :-)

I agree - I do that too (and I think most people do). So having two fields has very limited benefit in my mind.

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Dmitry Buterin, Chief Apricot

I will move this to wishlist.

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Dmitry Buterin, Chief Apricot

We encounter this problem so would add our vote to this one

Adding the "Confirm/Retype Email" would be a big assist and stop a lot of problems at the beginning of the process.  This gets a big 'thumbs up' from us.

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John

I would also like to see this option added.  Being able to confirm an email address or password is a great idea. 

I think this is an absolutely ESSENTIAL addition.

I note with interest that in order to get this "support portal" account, you DO need to:

1. enter your email address TWICE, then

2. CONFIRM the email address by clicking on a link in an automated email

 So why do we not have this option as paying users of Wild Apricot?

To my mind, both the above are BEST PRACTICE for ANY sort of system that captures user data and email addresses.

 We have had so many incorrect email addresses, which require chasing up and admin time when users/members complain (even though it is their fault!) and also, we have even had some occasions where users/members actually gave the WRONG address (eg:  xxx@hotmail.com instead of XX@hotmail.co.uk).

So can we PLEASE have both double-entry of email AND confirmation via a link before membership is active at least as an OPTION that can be enabled/disabled as admin requires?

I really think this ought to be a priority for any decent membership-based system, as at the moment it is not really up to scratch.

Can you look at this as a matter of urgency please? 

Your comment is appreciated and well taken.

This item is not yet on our roadmap, sorry we have to deal with a number of other things first.

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Dmitry Buterin, Chief Apricot

Any idea when this might be "on the roadmap"?

As our database gets bigger and bigger, I am finding more and more incorrect email addresses coming through which just take up management time chasing it up!

For example, I have had to deal with 3 today alone.

If its not looked at soon I think we'll have to find another provider as we are currently paying Wild Apricot $100/mth for a system that does not deal properly with this issue and actually causes great inconvenience for us (to chase up) and our members (when they try to log in with their correct email address only to be told it isnt on the system!)

As I say, I think this is really a fundamental issue to any database-driven service.  Does anyone else agree with me on this?

Can you at least possibly give me some idea of when it will be considered?

 

We will monitor feedback on this and prioritize accordingly. For now, we have quite a few items which have been outstanding for long time and seem to have more feedback than this particular issue. I do not expect us to be able to get to this for at least 6 months, probably more, sorry.

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Dmitry Buterin, Chief Apricot

We do this manually -- just by adding another field and asking them to retype -- and it works well, though it would be great to have it function officially as a re-type email field.

A new member contacted me to find out if their membership registration went through. They had not received a registration confirmation or invoice, but I had received the administrator's copies. When I checked, I found that they had left out a single "i" in their email address. Would it be possible to add a Confirm your email field to the Contact form?

Good idea. 

 If a new member does a typo in their registration they are locked out of the system and will remain so till the admin notices the undeliverable emails or the member complains.

Also true of event registrations.

Yes, this is a good idea.
We often encounter this problem. Sounds like it should be easy enough to implement??

Regards
Ian
worthing and adur chamber of commerce

 

Password is now asked twice on all forms. 

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Dmitry Buterin, Chief Apricot